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HOTLINE H O T L I N E!

by Len Kruger

       

 Jimmy gasped at the newspaper opened before him. Mr. and Mrs. William Moffett of Shaker Heights proudly announce the engagement of their daughter, Sheila Marie, to Mr. John Browning. Dismayed, he studied her Plain Dealer wedding picture: chin up, smile stretched and taut, a bouquet of flowers sprouting from her lap. Jimmy had been in love with Sheila Marie Moffett at Cleveland State, back when they were seniors majoring in chemical engineering. After ten years, she still occupied his fantasies. He imagined that Sheila wasn't getting married to Mr. John Browning, that she lived alone in Washington D.C, that she too sat in the Library of Congress periodical room on a late Saturday afternoon, leafing through back issues of the Cleveland Plain Dealer
      The lights flashed on and off, alerting library patrons that the building was closing. Jimmy made a photocopy of the wedding announcement and stuffed it in his pants pocket. On his way out, he stopped at the bulletin board next to the main entrance. Community announcements only, it said. No Solicitations. His eyes were caught by an index card whose large wavy letters shouted: Learn communications skills and help others! Make new friends! Training starts October 24. Call HOT-LINE now! At the opposite end of the board, another card read: Lonely? Anxious? Confused? Someone's listening! Call HOT-LINE. All calls confidential! Both were written in the same red ink.
      Jimmy remembered when Sheila told him about her volunteer work at a crisis hotline. He was so impressed. "I could never do something like that," he had told her, hands in his pockets, slouching in the dimly lit corridor of their dormitory. "I'm not qualified. I wouldn't know what to do."
      "Qualified?" she had laughed, poised at her doorway, key in hand. "They train you. You just have to be a person." She disappeared into her room, leaving him alone in the hallway.
      "I can do that," Jimmy had called after her, hearing the lock on her door click shut.
      Back in his apartment, Jimmy lay on his bed, head propped on a pillow, gazing at the photocopy. He traced his fingers over Sheila's lips, her eyes, her long white neck, smelled the copier ink on his fingertips. A telephone sat on an end table next to the bed, at eye level and arms reach. The phone was encased in a clear plastic shell, exposing its brightly etched circuitry, the wires swirling and nesting. Jimmy stared at the telephone, as if it would ring and he would answer and some patient voice would tell him what to do. He punched in the first six numbers and stopped, his stomach churning. I have to do this, he told himself. He punched the seventh digit.
      "Hi. This is Hotline." It was a woman's voice, friendly and direct.
      "Don't worry, I don't have some big problem or anything," Jimmy said.
      "Glad to hear that," the woman said, chuckling. "How can the hotline help you tonight?"
      "I just want to be a volunteer," Jimmy said. "I saw the notice in the Library of Congress? The one about training sessions, not the other one. I want to be trained." He talked too fast, he told himself. Did she understand what he wanted?

***

      Hannah talked to hotlines. She told drug hotlines she had a cocaine habit and wanted to quit, but all the treatment centers were full, and yes, she had checked them all. She told wife abuse hotlines that her husband came home drunk and beat her up whenever he lost money at the horse races. She told consumer hotlines her appliances were defective.
      "Hmmm. Sounds like a very difficult situation," they replied in voices big and small, cheery and grim. "How do you feel about that?"
      "Has anything like that ever happened to you?"
      "I'd rather talk about you and your problems."
      "Why?" Hannah asked. "You're much more interesting."
      The hotlines told Hannah they could no longer talk to her. The voices, always polite and restrained, suggested that she speak to her therapist, that they couldn't help her.
      "But you're helping me already," she would say. "Who am I talking to, please?"
      The voices stopped giving their names. "I'm sorry but the hotline cannot help you," they said. "Please talk to your therapist."
      But Hannah's therapist was indisposed. He had a stroke and his speech was slurred. He got beaned at a baseball game and lost all memory. He was in Hawaii. He was in Tahiti. He was thrown off a horse on the Argentinean pampas. He was kidnaped by parapsychologists in the Bermuda Triangle.
      He could not be reached.
      "Sorry, the hotline can't help you. Please talk to your therapist," they kept saying.
      Hannah knew how to resist. She could disguise her voice: a squeaky schoolgirl, a husky matron, whatever worked. She could put raw desperation in her voice and sometimes they would talk to her and tell her things. She kept notes in a composition book she hid under her mattress. Linda: likes Chinese food. Matt: got lost at Disneyland at age five. Andy: never votes.
      "I just don't know what I'm capable of doing to myself," Hannah said one night, her voice cracking expertly. "Do you know what I mean? Have you ever felt like . . . you just can't go on . . . any longer?" She sobbed into the phone.
      An anxious pause, then: "This is Hannah, isn't it?" She knew the voice. Dave: from Massachusetts. Dave sounded relieved. "Sorry, but we're not supposed to talk to you anymore. You're terminated."
      "And you're not supposed to say what you're not supposed to say," Hannah shot back. Now she was getting somewhere. She dropped her voice to a confiding whisper. "Tell me Dave, how do you feel about this policy? It sounds like you feel kind of bad about not being able to talk to me. You seem like a really compassionate person."
      The voice paused. "The hotline can't help you. Please talk to your therapist."
      "He's DEAD," Hannah said. "What am I supposed to do?"
      "I really should hang up now."
      "The man died. Seriously. He was hang gliding in Hawaii and his heart stopped. His corpse made a perfect landing. They had to peel his cold dead fingers from the controls."
      "OK, I'm going to hang up now. Please talk to your therapist."
      "I will if you will," Hannah said. "Why don't we begin, Dave? You first."

***

      Twelve women and three men sat in a circle of chairs. Each wore a name tag: Brenda, Melissa, Pam. Andrea, Beth, Janet. Jimmy marveled at the odds. Twelve to three. Four women to every guy. He leaned forward on his chair, listening to the opening lecture of the Director of Volunteers, a middle aged woman named Margaret. "What is the profile of the successful hotline volunteer?" she asked the group, her question echoing across a bare church auditorium smelling of ammonia. "What are some of the adjectives you would use to describe him or her?"
      A flurry of hands went up.
      "Caring?"
      "Resourceful?"
      "Helpful?"
      "Very good," said Margaret. Her eyes scanned the circle. "Anything else?"
      Jimmy noticed that most of the women were in their twenties or thirties, all pretty good looking. There were two other men being trained, but one looked to Jimmy like he might be gay, and the other was at least 50 years old.
      "How about empathetic?" Margaret asked. The group nodded. Margaret nodded. "That's right. Empathetic. The successful hotline volunteer uses active listening techniques in order to reflect the caller=s feelings, ask open ended questions, and explore options. He or she never judges the caller or gives advice or answers personal questions."
      Jimmy wondered if Sheila had met Mr. John Browning of Shaker Heights at a hotline training session. Maybe they answered calls together and she got upset by a caller jumping off a bridge or something, and this John Browning, he comforted her. He imagined him taking her back to his apartment, gently peeling off her name tag with the tips of his fingers, lightly brushing against the smooth roundness of her breasts.

 ***

      Dr. Olson was the name of Hannah's therapist. He wore brown loafers and no tie. He sat next to her on a long black couch and brushed away the smooth bangs that covered his forehead and kept getting in his eyes. "So Hannah," he said, Ahow are we doing today?@
      "So, Doug," she said. She always called them by their first names. "How was your vacation to the Bahamas? How was the food?"
      "Let's just talk about you, OK?"
      "Did they show an in-flight movie? Did you rent the earphones?"
      "The earphones," Dr. Olson sighed, glancing at the clock on his desk, "were complimentary."
      "I want to show you an item in the newspaper," Hannah said, unfolding a lump of newsprint. "It says here the city is installing phone boxes on the Duke Ellington Bridge. As a practicing and prosperous mental health professional, I'm sure you know, Doug, that the Duke Ellington bridge is a very popular jumping off point for despondent residents of the District of Columbia."
      "And what makes this significant for you?" Doctor Olson brushed the hair out of his eyes.
      "I'm getting to that. These phones are automatically linked to a crisis hotline. Do you know what that means? You just pick up the phone, and you're speaking to a volunteer who will try to talk you out of jumping. It's like those courtesy phones in an airport that go directly to a hotel. You don't even have to dial!"
      "To what extent do you identify with those jumpers on the Duke Ellington Bridge, Hannah?"
      "Not one whit, Doug. I'm thinking about that hotline volunteer. That valiant, selfless, victimized volunteer who's not even getting paid for his or her troubles. Think about it. The caller goes, 'Hello there, I'm calling you today, perched on the Duke Ellington Bridge overlooking beautiful Rock Creek Park.' Can you imagine the pressure on that poor volunteer? One wrong word, one little slip up, maybe the wrong inflection in the voice, a cough, a stutter, tomayto, tomahto, whatever, and it's all over. Can you imagine what they might hear over that phone? The cry of the caller, getting fainter and fainter as they plummet earthward! The phone hanging from the box banging against the rail! The screams and shouts of passersby!"
      "Hannah," Dr. Olson said, his face impassive. "Do you still talk to hotlines?"
      Hannah didn't answer. She imagined a voice gently talking to people in distress, people who teetered on windswept ledges overlooking a city of blinking lights and roaring traffic.

***

     Every morning, Hannah scoured the newspaper, from tire ads in the sports section to editorials on the international monetary fund. She read movie reviews, paying special attention to the plot summaries, analyzing their logical progression and plausibility. She read obituaries and imagined how a slight change in circumstance -- a different name, for example, or maybe a different configuration of facial hair -- might have changed the course of the deceased's life, if only they had known.
      The classified ads were her favorite. Thousands of names clamoring for attention, reaching out to her. They teemed with life, full of randomness and possibility. "Hi, Mike, I'm calling about the sofa bed," she would start off, businesslike and official. "Could you tell me a little about its history? Exactly what would one find underneath the cushions? Any untoward indentations in the mattress?
      "And do you sleep on your stomach," she would whisper, "or on your back?"
      Nobody told her anything. Hannah scanned the classified pages for notices of hotline training sessions, knowing that several weeks later a new round of volunteers would be answering calls. They wouldn't recognize her voice. They might talk to her.
      "Hotline," the voice said. "How may I help you tonight?" Hannah hadn't heard this one before. There was static on the line, oscillating in tone and intensity. She sat cross-legged on her bed, wrapping the telephone cord on her index finger, around and around.
      "Hello, who am I talking to, please?" she said. Her voice was low, conspiratorial.
      "My name is Jimmy. What's yours?"
      "Hi Jimmy, can you talk to me tonight?" She recited a drama of forsaken love, broken promises, dashed hopes. "My boyfriend Pete's got an answering machine, Jimmy," she said, "and when I call I just know he's there listening to me pleading with him to pick up the phone. He just stands there and listens to me crying on that machine. I feel so helpless. Can you imagine that, Jimmy?"
      "You sound upset."
      "Yes! That's it exactly, Jimmy. Wouldn't you be upset if you were in my situation?"
      "Sounds like you're really upset about being rejected by, uh, Pat?"
      "No, Pete."
      "Pete. OK."
      "I was wondering. Has anything like this ever happened to you, Jimmy? Have you ever loved someone who didn't love you back?" There was a long pause. She imagined his mouth twitching, his eyes darting.
      "I'm sorry if I've made you feel uncomfortable, Jimmy."
      "I'm not uncomfortable."
      "I'm feeling so much better talking to you and listening to you."
      "Sounds like you're very concerned about the issue of rejection and relationships and stuff like that," Jimmy said. "How did you feel when Pat told you he didn't want to see you anymore?"
      "Here's a good one. . . How did I feel," she said, her voice now down to a whisper, "when my parachute didn't open?"
      "I'm not sure I follow you."
      "What was her name, Jimmy?"
      "Who?"
      "The woman who you loved but didn't love you back. What was her name?"
      "Um, I'm not supposed to talk about that."
      "I understand, Jimmy. Sounds like there are other volunteers with you on your shift and you can't talk to me right now. How do you feel about that?"
      "What did you say your name was?" he said. She loved how he sounded. She hung up the phone, tenderly.

***

      The location of the hotline phone room was a secret. Jimmy had imagined a high-tech control room with rows of people wearing headphones, maybe a giant city map on the wall with blinking red lights. After he completed training, he took a tour of the phone room, which looked like a living room in disarray. There were a couple of beat up, musty couches and a coffee table where people piled magazines next to the phones and rested their feet.
      Jimmy worked Saturday nights, the 9-1 shift. He found the real thing a lot duller than training. Most of the calls were less urgent, less challenging. Sometimes, listening to a caller talk about a bad day at work or a family dispute, Jimmy would open a People Magazine on his lap and look at pictures of famous actresses sitting in their living rooms with poodles cradled in their laps. "Uh huh, right, uh huh. How do you feel about that," he would say as he turned the pages. The call would go on for a little while, then end. He would hear a metallic clicking sound, and most likely, never talk to that person again.

***

      "Do you know who this is, Jimmy?"
      There was a silence. "Are there other people there with you? Are you afraid that they will hear you talk about yourself? Say yes or no, they won't know what's going on."
      "Yes."
      "Remember last week I asked you if you ever loved a woman who didn't love you back? If the answer is yes, give me a reflection, if it's no ask me a question."
      "You sound upset."
      "Good. You won't tell anybody you've been talking to me, will you?"
      Jimmy glanced at his shift mates. One was crunching on pretzels, crinkling cellophane, waiting for the phone to ring. The other was reading off emergency shelter addresses from the referral file. "OK, here's one. No, wait, they don't allow children. Let's see what else we have here . . ."
      "No," Jimmy said.
      "Good. Now listen carefully, Jimmy. I'm going to give you instructions on how to tell me the name of the woman you once loved. Simply address me as her in hotline speak."
      "What?"
      "'What' Jimmy? 'What?' I can't imagine that sounds very empathetic and/or therapeutic to your fellow volunteers. Just say, 'so what I'm hearing, my dear sweet girl, is that you feel bad about the things your stepfather said to you.' Only don't say 'my dear sweet girl,' say the name of the woman you once loved."
      "So what I'm hearing, Sheila, is that you feel bad about the things your stepfather said to you."
      "Sheila! That's such a pretty name, Jimmy. Did she have a pretty face?"
      "Yes."
      "Don't just say yes, Jimmy. Say yes, uh huh, like you're the dutiful hotline volunteer leading me down the path of self revelation. Every word counts. Didn't they teach you anything?@
      "Yes, uh huh. Right."
      "Right, a nice touch. You're an innovator. So anyway, did Sheila and you ever have sexual relations?"
      "No." Jimmy looked at his shiftmates, both off the phone now and looking at him. "Uh, no, I'm sorry but the hotline can't tell you what to do. But we can, uh, explore options."
      "Good, Jimmy! I mean, bad, too bad, that you never had sex with pretty Sheila, but good that you threw in that chestnut to throw them off the scent. Trust no one, Jimmy. I don't have to tell you the hotlines in this city are crawling with informants."
      "They are?"
      "So why do you think that Sheila never loved you, Jimmy?
      "Sounds like your, uh, stepfather just wasn't physically attracted to you and besides that, she never, I don't know, never really took the time to get to know me."
      "Jimmy? This is either not working well at all, or working all too well, I can't decide which. Will you be alone next Saturday night? How about the eleven PM to 8AM shift? Can you arrange that?"
      "Sounds like you're pretty excited about that."
      "Wouldn't you be, Jimmy?"

***

      Jimmy walked into the phone room at a quarter till eleven. His first call was from a divorced middle-aged man whose ex-wife kept calling him, making demands. "Who does she think she is?" he said, over and over.
      "Wow," Jimmy said. "Sounds like you're upset that your ex-wife keeps calling you."
      "Son, have you ever been married?" the man asked.
      "No," Jimmy said. "Never."
      Jimmy's second call was a woman who said she was having a nervous breakdown. She breathed heavily and spoke very fast. Jimmy could barely understand her. "Are you OK?" he asked. "Do you want me to call an ambulance?"
      "Are you a doctor?"
      "No, I'm just a volunteer."
      "What should I do? Tell me what to do."
      "It seems like that's your decision. What are your options?"
      "Oh God, just forget it," she said, hanging up.
      The phone rang again. Jimmy answered and the line went dead. The phone rang again, another hang up. Five hang-ups later, Jimmy took the phone off the hook and tried to lower the ring volume by twisting a little white knob on the underbelly of the receiver. It was 2:30 in the morning. Sirens whooped somewhere in the distance. He put the phone back on, and it rang louder than before.
      "Hey man, where are the ladies tonight?" said a raspy male voice.
      "Is there something I can help you with?" Jimmy asked. Another hang-up. Jimmy twisted the knob back the other way. Ten minutes later, the phone rang again. It sounded tinny and muffled, like a toy.
      "Hotline."
      "Hi, Jimmy. There's no need for code words tonight, is there?"
      "No. So, what would you like to talk about?"
      "I'm supposed to ask that question, Jimmy."
      "I'm not sure we should be doing this."
      "What would you like to talk about, Jimmy?" He stared at the bright multicolored poster taped to wall. CRISIS MODEL: Establish rapport. Explore the situation. Explore options. Make an agreement. He looked out the window. From the ninth floor he could see the streets glow in the darkness. He thought of the giant map of the city with blinking red lights.
      "Oh, I think you know," Jimmy said, unfolding the picture of Sheila, now worn and tattered and grainy to the touch.

***

      Jimmy sat at his desk on a Monday morning, reading a chemical engineering newsletter. The phone rang.
      "Why have you been talking to Hannah?" Margaret said, her voice rising.
      "Who?" Jimmy asked. He gripped the phone tightly.
      "You've been talking to her on Saturday nights. Apparently she's going by the name of Sheila these days. She's been telling some of the other hotline listeners about her conversations with you."
      "How do you know her name is Hannah?"
      "Jimmy," Margaret sighed, "have you ever read the repeat caller book? Like you're supposed to? Hannah is terminated. You're not supposed to talk to her."
      Jimmy looked out his window. Two men unloaded file cabinets from a panel truck, the veins in their arms bulging.
      "Hannah claims she knows certain things about you. Things of a . . . " Margaret sounded embarrassed, ". . . very personal and sexual nature. I trust she's making this up."
      "Of course she is," Jimmy said. "I mean, she's a nut, right?"
      "I hope you don't use terminology like that over the phones. The proper term is 'person with a mental illness.'"
      "OK. Well, isn't it possible that a person with a mental illness would make things up about another person without a mental illness for no apparent reason?"
      "Why does Hannah appear to be fixated on you, Jimmy?"
      "OK. First of all, she told me her name was Sheila, not Hannah, and that's why I didn't read her entry in the repeat caller book. I didn't know it was Hannah."
      "What is the nature of your conversations with this caller?"
      "Well, she told me her name was Sheila, and she was new in town and very lonely and, you know, didn't know how to meet people or anything. I was very empathetic with her, reflected her feelings of loneliness and alienation like you taught us, and then we explored such options as, you know, joining clubs, engaging in social activities, taking classes, doing volunteer work. That's pretty much it. Every time I talk to her, we discuss how thing's are going and other strategies she might employ to meet people. I thought I was really helping her, but now that I hear it's all a big lie, I'm just shocked. I mean, she was really convincing."
      "I know. You're not the first person she's done this to. In the future, Jimmy, be more circumspect with the callers. And next time you talk to Hannah, just tell her you can't talk to her and hang up."
      Jimmy closed the newsletter on his desk. He drew a thick blue line through his name on the routing slip. "So I'm not the first, huh?" he said into the phone.

***

      "Hotline."
      "Do you read the comics page, Jimmy? Do you look at the horoscope? Can your essence be charted and catalogued by people who believe that the Earth sits at the center of the solar system?"
      "I don't understand. Why did you tell the other hotline listeners about me?"
      "My hotline improvement program, Jimmy. I held you up as a model others can aspire to."
      "What did you tell them?"
      "I praised you. You should have heard me. I called you a miracle worker, a magician. My problems have cleared, I told them, like a nasal passage. I can feel the mucous draining, I can breathe. You've healed me, Jimmy."
      "But I'm not supposed to talk to you again. What are we going to do?"
      "You're not long for this hotline, Jimmy."
      "How do you know?"
      "Sounds like you don't know that I know what you know."
      "What?"
      "I know who you are. You see, you're not my first Jimmy, Jimmy."
      "Am I your best?"
      "I want you to do something for me."
      "Anything."
      "Read me a bedtime story. Open the repeat caller book. Find the entry marked Hannah."
      "Hold on a minute. OK, here it is. Woman, late 20's, early 30's. Speaks in hushed tones, sometimes whispers. Can you talk to me tonight? Very manipulative. She will tell you lots of different stories. None of them are true."
      "We're both Scorpios, Jimmy. Did you know that? Listen to this. Finish what you start. Create your own traditions. Carve your own destiny. Escape from the one who takes you for granted. Do go on."
      "After her story, she will ask you many personal questions, and she will refuse to talk about herself. Hannah is terminated. Do not talk to her."
      "Popularity zooms. Opposition melts. Listen to mysterious strangers, who speak when spoken to."
      "Hannah is a borderline personality. When she was 14, she was sexually abused by her stepfather while her mother was out of town on business. She now lives with mother, who has asked us not to talk to her. If she calls, tell her the hotline can't help her and suggest she talk to her therapist."
      "Of course, we both know that newspapers provide horoscopes to their readers for entertainment purposes only, don't we Jimmy? I have an entry for you too. It's too long for me to read over the phone."
      "Come on over. I'll give you the address. No one else is here, we'd be all alone."
      "The top secret hotline address! You would give that to me? Nobody else has ever offered me such a precious gift. I'm touched."
      "4823 Vermont Avenue. Northwest. Apartment 923. Ninth floor."
      "That's got to be a direct violation of your hotline oath. Which is what, Jimmy? First, do no harm. Second, answer no questions. Third, tell plenty of lies."
      "Come on over. Right now."
      "Jimmy. Didn't you pay attention to my entry in the repeat caller book? Did it not occur to you that I'm under a curfew? Prowling the streets at two o'clock in the morning is not allowed."
      "I want to see you. I want to touch you."
      "Let's not forget smelling and tasting, Jimmy. Sounds like you're ready for the next step in our relationship."
      "Yeah."
      "Well, watch out for that next step, Jimmy. It's a doozy."

***

      She told him to meet her on Sunday afternoon, between two and three o'clock on the Duke Ellington Bridge. "But how will I recognize you?" he asked.
      "Don't you worry about that," she said. "When you see me, you'll know."
      Jimmy walked the length of the bridge, along one side of the street, then the other. He stared at the women walking by, searching their faces. He approached a few, the ones with long wild hair and a manic glint in their eyes. "Hannah," he said, "is that really you?"
      An hour went by. Another. The sun sank behind the trees of Rock Creek Park; he could feel the autumn chill. He walked halfway across the bridge, and stopped. White bars stretched upward from the railings, curved like hands waiting to catch. Jimmy saw a phone box, painted blue, attached to the railing. Crisis intervention, a sign said, direct line to someone who cares.
      He opened the blue box, the hinge groaning. The phone rested in the box like a body in some ancient sarcophagus. How ironic, he told himself. How very like her, he scoffed.
      He picked up the phone.
      "Hotline," said a woman's voice. "How can I help you?"
      He peered through the railing, the bars cold against his forehead. Yellow and orange leaves drifted into the creek, so far below it looked like a painting.
      "Hello?" the voice said. "Anybody there?"
      Jimmy heard the faint whining and cracking of dead air modulated through transmitters and switches and circuits, heard the sound of someone breathing from far away.

© 2000 Len Kruger
     spanish translation                                
This electronic version is published by The Barcelona Review by arrangement with the author.
This story may not be archived or distributed further without the author's express permission. Please see our conditions of use.
Author bio: Len Kruger

Len Kruger lives in Washington, D.C. His stories have appeared in Zoetrope All-Story and on-line in Blue Moon Review, CrossConnect, and Kudzu.

He may be contacted at: LKruger611@aol.com

navigation:                         barcelona review #16                       January - February 2000
-Fiction Juan Abreu: Tendernesschip
Guillaume Dustan: Serge the Beauty & Rendezvous
Len Kruger: Hotline
Norman Lock: In the Time of the Comet
Richard Peabody: Essence of Mitchum
-Poetry John Giorno: Three Poems
-Article January and February in Barcelona
-Quiz Federico García Lorca - win a book
Answers to last issue's Samuel Beckett Quiz
-Regular Features Book Reviews
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